Frequently Asked Questions - All FAQs
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You’ll just need the following: • A broadband internet connection (such as DSL or cable) • A U.S. billing and shipping address • A box (included with your online purchase) • Any touch tone phone (corded or cordless) • Credit Card • Email address
Yes, it’s very simple. An installation guide is included with your Box. There are also easy-to-follow instructions on the How Telefonetica Works page.
If you ordered online, the total equipment delivery time may vary depending on the Shipping Option you selected. Since Telefonetica adapters come plug-in ready, you can begin using the service as soon as you've completed the few installation steps and can hear a dial tone.
Telefonetica service is available in many international locations. Simply choose from the U.S. calling plans above and we’ll send everything you need directly to your international address.
Your Telefonetica Box is shipped to you with instructions on how to set it up. You may need to purchase a travel adapter if your outlet is not the traditional U.S. 2-pin flat socket. To connect your telephone, you must use an RJ11 phone cable with the same plug on each end. The Telefonetica Box can handle any power voltage between 100V and 240V AC. Our website offers more details related to international set-up instructions.
Yes. You can keep your existing U.S. Telefonetica number, even if you move to another country
You can access online customer support with any internet connection at support.telefonetica.com. We are offering live customer support via chat or you can dial 8662773872 from any Telefonetica phone in any country. If you’re calling from a non-Telefonetica phone, we also have toll-free customer support numbers in several countries.
Yes. With Telefonetica's In-Network Calling, if the person you are calling is a Telefonetica customer you can talk as long as you want for FREE, no matter where in the world they are. The only exception is if you have a Toll-Free Plus number on your account; as with any 1-800 number, it costs nothing for the people who call you.
No, additionally there is no charge for outbound toll-free calls or Telefonetica-to-Telefonetica calls. The only exception is if you have a Toll-Free Plus number on your account.
With Telefonetica 911, the physical address provided during initial sign-up is used to route your 911 calls to a local emergency response center. Whenever you dial 911, your call goes immediately to your local Public Safety Answering Point (PSAP) and is answered by trained authorities in the emergency dispatch center that serves your area. If Traditional 911 methods are unavailable or fail, Telefonetica sends your 911 call to the national emergency response center. Trained emergency response agents will then route your call to the appropriate local authorities. Note: If you do not supply your correct address to us, your call cannot be routed to the corresponding emergency response center for your area.
Since Telefonetica's 911 emergency services operate differently than Traditional 911 emergency service, during enrollment you'll need to tell us the street address where you will be using your Telefonetica service. To find out whether 911 Dialing is activated for you, simply dial 933 from your Telefonetica phone once your service has been activated.
Telefonetica's 911 Dialing service will not function in the event of a broadband or power outage, or if you’re broadband, ISP or Telefonetica service is suspended or disconnected.
Enhanced 911 (E911) service automatically delivers your location and callback number to local 911 emergency services personnel. You may already have E911 in your area, so in order to check just dial 933 from your Telefonetica phone. If E911 is unavailable in your specific area at this time, it could be offered soon. In the upcoming months we will be rolling out E911 to many more states and communities. If you are an existing customer, we will notify you when we are able to offer E911 in your area
If you move your device to another address, you must update your information in your Telefonetica Online Account. If you do not update your new address information, your 911 calls may be sent to an emergency center that is near your old address. For purposes of 911 dialing, you can only register one address at a time per phone line. What address should I enter for 911 dialing if I plan to move?
Updating your 911 address is quick and easy. Simply log in to your Telefonetica Online Account to make any necessary changes.
The big difference is that Telefonetica works over the internet. So, you get everything you’d expect from a landline, plus a load of features like Voicemail that can deliver your messages by email or text message.
Yes. In most cases you can keep your current phone number. You’ll be able to check if your number can be transferred using the Keep Your Phone Number tool found in the tools module near the bottom of every plan page. If your number is transferable, we’ll help you bring it over to Telefonetica. And because transfers usually take about 7-10 business days, we’ll give you a temporary phone number so you can start using your Telefonetica service right away.
No. If you don't have an existing phone number, or don't want to transfer your current one, we’ll be happy to give you a new number when you sign up. You can even choose from available area codes and select the phone number you like best.
Yes. You can register up to 4 additional phone numbers on your Global Phone Card account. Just login and view your Account Details and click the "Share Your Minutes” button to add friends and family to make calls. All per-minute call charges will be deducted from your account. Note: With a few exceptions, any U.S. phone number that you use to place a call using your PIN will automatically be registered for Share Your Minutes.
One big difference is that Telefonetica works over the Internet. You get everything you’d expect from a landline, plus the ability to take your home phone plan with you on your mobile—even make and receive home phone calls on up to two smartphones when you download our app
In a few different ways. With Telefonetica Extensions®, you can link your mobile phone to your plan and get the same great international rates on the go.* If you have an iPhone® or Android™ device, the Telefonetica Extensions® app makes calling even easier. If you don’t have a Telefonetica plan, our Telefonetica Mobile app lets you make free high-definition calls and video calls, and send free texts, video messages and photos to anyone with the app, anywhere in the world.** You also get amazing low rates on international calls to anyone who doesn’t have the app. *Calls made outside of Wi-Fi networks will use your data plan and, depending on your plan, data-usage rates may apply. **Standard data rates may apply.
As your primary number, you must select a U.S. phone number in the area code of your choice, or transfer an existing U.S. phone number. However, in some countries you can add a home country Virtual Number.
Telefonetica works with any high-speed Internet connection (like DSL or cable). We’re not an Internet Service Provider, so you’ll need to have your own broadband Internet service in place to use Telefonetica.
No. In order to use Telefonetica service, you'll need to get broadband Internet service from a third-party Internet Service Provider (ISP). Telefonetica works with any high-speed Internet service (such as DSL or cable), except Satellite Internet Service.
Yes. Just set up your Network Availability Number when you sign up, and during an outage, all calls are forwarded to the landline or cell number you provided.
We offer a variety of solutions and pricing for businesses. To find the right one for you, visit Telefonetica Business Solutions
Yes, all the information you enter and submit is secure. We use the highest level of security for all online transactions. Telefonetica employs security technology from Trustwave, a globally trusted brand for Internet security and compliance.
Your billing cycle and Telefonetica service begins on the day you create your account (sign-up) with a credit card or electronic check. Thereafter, we debit the payment method on file (in your Telefonetica Online Account) on a monthly basis. Your monthly billing cycle begins with the day of the month on which you signed up for service. If your account accrues overage and international fees of $75 or more, it will be automatically charged to your payment method without regard to your regular billing cycle.
There's no need to worry about remembering to make your monthly Telefonetica payment-it automatic. You'll be charged every month on the same date using your payment method on file. Your Telefonetica service and monthly charges will continue automatically unless you specifically request cancellation. (If you've signed up with a promotional offer that entitles you to one or more free months of service, you'll see a charge and corresponding credit for that item.)
No, but you can see your statement anytime by logging in to your Telefonetica Online Account. You can also see past and present billing activity and print copies of your statements to keep for your own records.